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CPD/Short Course

Communication and Coaching in Contemporary Integrated Care Delivery

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Course details table
Duration: One semester
Location: Ipswich
Cost: £1,010

Overview

The key aims of the module are to explore a range of methods of managing different and complex situations in the workplace. It is recognised that each student will have personal and professional experiences that can be analysed and enhanced through engagement with the modular content. Productive collaboration and coordination between healthcare providers in the delivery of integrated care have become essential requirements for the provision of high-quality care. To deliver high- quality, evidence-based care across an integrated care system the presence of a multidisciplinary team was found to be associated with more comprehensive service provision (Martyn 2014).

  1. Explore the concepts, principles and theories of workplace coaching
  2. Critically evaluate your current approach to managing development of others in the workplace.
  3. Enable practitioners to critically review and embrace strategies and tools that can be used to promote performance enhancement in self and others.
  4. Explore the efficacy of advanced communication both through a coaching model and within everyday practice.

Those individuals with an interest in advanced communication and coaching skills in the workplace
This module is an optional module for the MA/PgD/PgC Professional Practice: Integrated Care. It is also offered as a stand alone CPD module.

You will be able to consider the selection, implementation and evaluation of a range of strategies and tools that can be used with individuals to resolve issues of immediacy as well as a consideration of longer-term development. Advanced communication and coaching skills will be explored and a critical analysis of the application and efficacy of these skills in given situations will be reflected upon.

This needs to be underpinned with good communication and coaching skills between professionals and clients/patients (Wilkinson et al 2019), these skills are central to empowering clients/patients to be involved in decision making and the evidence suggests that ‘a willingness to listen and explain’ is considered by most to be one of the essential attributes of a health/social care professional (Fallowfield et al 2020).

Staff

Dr Rachel Heathershaw

Rachel is an Associate Professor. After completing her registered nurse training she worked predominantly in acute medicine and rehabilitation.

Rachel Heathershaw staff profile photo