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Neil Dickens
Timetabling Experience Manager
- Phone
- +44 (0)1473338219
- n.dickens@uos.ac.uk
- School/Directorate
- Learning and Teaching
Dedicated and accomplished professional with extensive experience in leading the timetabling process for prestigious universities. Proven expertise in managing critical, time-sensitive activities within a busy customer service environment. Experienced in timetable planning, data analysis, and implementing operational support systems to optimise timetabling services. Skilled in resolving issues related to scheduling software and timetabling, ensuring prompt and effective responses to customer needs.
A strong record of success in developing, implementing, and improving complex academic timetables. Committed to driving the highest level of quality and operational excellence across timetabling processes, protocol, and policy. Developed and implemented improved working practices and operational change initiatives, whilst motivating teams towards the successful execution of shared objectives including the delivery of key business projects.
A strong record of success in developing, implementing, and improving complex academic timetables. Committed to driving the highest level of quality and operational excellence across timetabling processes, protocol, and policy.
Pioneered and executed Timetabling auto scheduling achieving a 90% success rate in constructing efficient timetables through automation. Streamlined timetabling processes and procedures which reduced the number of data entry points required to substantially reduce the level of manual intervention required in the timetabling process. This was attained in several ways:
1. created a web-based data collecting tool which used SQL to add, manage and access content directly into the timetabling software.
2. documented and mapped the existing timetabling practices to develop new processes, procedures and policy which were in-line with the strategic aims for several prestigious HEI's
3. Scaled timetabling software to align with new business policies and procedures, delivering efficient solutions.
4. Authored a compelling business case advocating for the adoption of Software as a Service for timetabling software.
Author of several timetabling articles/ publications (https://www.linkedin.com/in/neil-dickens-38b6b17a/)
Association of Higher Education Professional (formerly known as Association of University Administrators.
Academic Registrar Council - Timetabling (part of JISC).