Converting Challenging Conversations to Confident Collaborations

An experienced business coach and leader, Colin will share some key steps to reduce anxiety and make challenging conversations successful.

Join The Federation of Small Business for the first in 2025 series.

Guest speaker Colin Tapscott will be covering these key areas:

• Mindset and (what you tell yourself about yourself, the conversation and high stakes binary pass/fail)
• Language (language that sways you e.g. difficult = difficult.)
• Purpose for your conversation
• Chimp management (Steve Peter’s work of managing your emotional chimp and their emotional chimp)
• Key scripting (I would really like to help you. I can see that this has upset you.)

• 4P’s structure ( Pacify, Purpose, Partner, Plan)

Book your space now to build your connections and network with small business owners and entrepreneurs!

Are you looking to grow your business connections? Want to join like-minded entrepreneurs to share strategies, insights, and tips? If so, make sure you sign up for our popular Suffolk Small Business Networking event. Hosted in partnership with the University of Suffolk, the event is held at their state of the art Innovation Labs.

There will be a mixture of informal and structured networking and a great guest speaker. Your ticket also includes a delicious breakfast bap from Fruits of the Caterer and tea and coffee.

Guest Speaker: Colin Tapscott

Converting Challenging Conversations to Confident Collaborations

Whether it is with a customer or with a member of staff, having those difficult conversations can cause us anxiety, particularly when we are nice people and worry about division. However, with a simple change in approach, those conversations don’t need to be difficult or cause anxiety.

An experienced business coach and leader, Colin will share some key steps to reduce anxiety and make challenging conversations successful. He will explain how a one-word clear purpose, listening to understand, and utilising the '4P' structure can help you gain confidence and partner with the person to find a solution.

You can book your place to attend here: FSB | Suffolk small business networking

There are limited spaces - bookings are live now